Top management commitment is key to making this a success; The earlier that organizations talk to senior managers, the better it will go for them so have those discussions early”.
Keep staff informed of what’s going on, create a team or assign ISO Reps/champions, as this will increase motivation. This could include a well communicated plan of activities and timescales;
Think about how different departments work together to avoid silos. Make sure the organization works as a team for the benefit of customers and the organization;
Review systems, policies, procedures and processes you have in place – you may already do much of what’s in the standard, and make it work for your business; Don’t try and change your business to fit the standard. Think about how you do things and how that standard reflects on how you do it, rather than the other way around”.
Speak to your customers and suppliers. They may be able to suggest improvements and give feedback on your service; It results in a more finely-tuned service to your customer, which is obviously very important to us”
Train your staff to carry out internal audits. This can help with their understanding, but it could also provide valuable feedback on potential problems or opportunities for improvement.
To be continued…….
